Terms & Conditions

Last updated: March 6, 2026

These terms govern all services provided by The Forge Hut, LLC ("Forge Hut," "we," "us," or "our"), a Kansas limited liability company. By engaging our services, you ("Client," "you," or "your") agree to the following terms. All pricing displayed on our website, in marketing materials, or discussed in preliminary conversations is for informational purposes only and does not constitute a binding offer. A binding agreement for services exists only upon the execution of a signed service agreement or proposal by both parties.

1. Company Structure

All services are provided solely by The Forge Hut, LLC. No individual owner, member, or employee of Forge Hut assumes personal liability for services rendered, work product delivered, or any claims arising from this agreement. Your contract is with the LLC entity and the LLC entity alone.

2. Scope of Services

Forge Hut provides website design, development, hosting setup, maintenance, and related digital services. The specific scope of each project is defined in a written proposal or agreement provided before work begins. Work outside the agreed scope may require additional fees, which will be discussed and approved by the Client before proceeding. Forge Hut is under no obligation to perform work not included in the signed agreement.

3. Introductory Pricing

Forge Hut may offer introductory pricing at reduced rates as part of a limited promotional period. The following terms apply to all introductory pricing:

3.1 Availability

Introductory pricing is available for a limited time at the sole discretion of Forge Hut. We reserve the right to modify, limit, or discontinue introductory rates at any time without prior notice to prospective clients. Introductory pricing is not guaranteed until a signed agreement is in place.

3.2 Estimates Are Not Binding

All pricing referenced on our website, in conversations, or in preliminary communications is an estimate. Final pricing is determined after consultation and is documented in a written agreement. No estimate creates an obligation to deliver services at that price until both parties sign a project agreement.

3.3 Introductory Rate Terms

The specific duration, conditions, and scope of any introductory pricing are defined in each Client's individual service agreement. Forge Hut does not guarantee a specific lock-in period for introductory rates outside of what is documented in a signed agreement. After the introductory term defined in the agreement expires, rates may be adjusted to current standard pricing with at least 30 days written notice.

3.4 Discounted Project Fees and Service Commitments

Where Forge Hut offers a reduced project fee (such as a discounted website build) in connection with an ongoing monthly service commitment, both elements are part of a single agreement. The discounted project fee is contingent on the Client fulfilling the agreed service commitment. If the Client terminates the service agreement before the minimum commitment period defined in their agreement, a discount recovery fee may apply. The discount recovery fee is calculated as the difference between the discounted project fee paid and the standard project rate, prorated based on the remaining commitment period. This fee will be outlined in the Client's signed service agreement.

3.5 No Retroactive Application

Introductory pricing applies only to new agreements signed during the promotional period. It does not apply retroactively to previous agreements or to agreements signed after the introductory period has ended.

4. Standard Pricing

The following terms apply to all services provided at standard (non-introductory) rates, as well as to introductory agreements after the introductory term expires:

4.1 Project Fees

Website design and development is billed as a one-time project fee. The fee is determined by the scope, complexity, and requirements of the project as outlined in the signed agreement. A deposit of no less than 50% of the total project fee is required before work begins, unless otherwise specified in writing. The remaining balance is due upon project completion and before the website is made live. No website will be published, transferred, or made accessible to the public until all project fees have been paid in full.

4.2 Monthly Maintenance and Support

Maintenance and support plans are billed monthly. All maintenance agreements require a minimum commitment period as defined in the Client's service agreement. Either party may cancel a maintenance plan with 30 days written notice, subject to the minimum commitment and any applicable early termination provisions outlined in the agreement. Cancellation of a maintenance plan does not release the Client from any outstanding balances, discount recovery fees, or other financial obligations incurred under the agreement.

4.3 Rate Changes

Forge Hut reserves the right to adjust standard pricing at any time. Active clients will receive at least 30 days written notice before any rate change takes effect. If you do not agree to the new rate, you may cancel your plan subject to the terms of your service agreement, including any minimum commitment or early termination provisions.

5. Payment

Payment is due according to the terms outlined in your project agreement. Late payments may result in work being paused and all services being suspended until the balance is resolved. Invoices not paid within 15 days of the due date will incur a late fee of 1.5% per month on the outstanding balance, or the maximum rate permitted by Kansas law, whichever is less.

Forge Hut reserves the right to suspend all services, including hosting, maintenance, and domain management, on accounts with outstanding balances exceeding 30 days. Suspension of services does not release the Client from any financial obligation under the agreement. If an account remains unpaid for more than 60 days, Forge Hut reserves the right to terminate the agreement entirely and pursue collection of all amounts owed, including any applicable discount recovery fees.

6. Ownership and Intellectual Property

6.1 Your Content

You retain full ownership of all content you provide to us, including text, images, logos, and branding materials. We do not claim any rights to your existing intellectual property.

6.2 Work Product and Retention of Rights

Ownership of the custom website design and code created for your project transfers to you only upon full and final payment of all outstanding balances, including project fees, maintenance fees, late fees, and any applicable discount recovery fees. Until all balances are paid in full, Forge Hut retains all rights, title, and interest in the work product. This includes HTML, CSS, JavaScript, and any custom assets created specifically for your project. It does not include third-party tools, libraries, or frameworks used in the build, which remain under their respective licenses.

6.3 Portfolio Rights

Forge Hut reserves the right to display completed work in our portfolio and marketing materials unless you request otherwise in writing prior to the start of the project. We will never share your private business information, only the publicly visible aspects of your website. This right survives termination of the agreement.

7. Hosting and Account Ownership

7.1 Fully Managed Clients

If you choose a Fully Managed hosting arrangement, Forge Hut sets up and maintains hosting, domain, and related accounts on your behalf. While we manage these accounts, they are held in trust for you. If you choose to end our services, we will transfer all accounts, credentials, and assets to you or your designated representative within 30 days of your request, provided all outstanding balances have been paid in full. Forge Hut is not obligated to transfer any accounts, files, credentials, or work product while any balance remains unpaid.

7.2 Owner-Managed Clients

If you choose an Owner-Managed arrangement, all accounts are created in your name from the start. You hold all credentials and have full control. Forge Hut maintains access solely for the purpose of providing agreed-upon maintenance and support.

Client responsibility for self-managed infrastructure: The Client is solely responsible for any changes made to their domain, hosting, DNS, or related accounts outside of work performed by Forge Hut. If Client-initiated changes cause the website to malfunction, go offline, or lose data, Forge Hut is not responsible for the resulting downtime or damage. Restoring a website after Client-initiated changes may require additional fees, which will be quoted separately.

Revocation of access: The Client may revoke Forge Hut's access at any time. However, revoking access constitutes immediate termination of the maintenance agreement and triggers all applicable termination provisions, including any minimum commitment obligations, outstanding balances, and discount recovery fees outlined in the Client's service agreement. Revoking access does not entitle the Client to a refund of any previously paid fees.

8. Client Responsibilities

Successful completion of any project requires timely cooperation from the Client. You agree to:

• Provide all requested content, images, branding materials, and feedback within a reasonable timeframe as discussed during the project
• Designate a single point of contact authorized to make decisions and approve deliverables on behalf of your business
• Review and respond to drafts and proofs within the timeframe outlined in your project agreement
• Maintain the security of any credentials shared with you, including passwords and account access
• Notify Forge Hut promptly of any changes you make to your own domain, hosting, or related services (Owner-Managed clients)

Forge Hut is not responsible for project delays caused by late or missing content, slow feedback, or changes in direction after work has begun. If a project stalls for more than 60 days due to Client inaction, Forge Hut reserves the right to close the project. Work completed to that point will be delivered upon final payment of all outstanding balances, and the full remaining project balance becomes due immediately upon project closure.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive business information shared during the course of the project. This includes but is not limited to business strategies, customer data, financial information, and login credentials. Neither party will disclose confidential information to third parties without written consent, except as required by law. This obligation survives termination of the agreement.

10. Indemnification

The Client agrees to indemnify and hold harmless The Forge Hut, LLC and its members, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

• Content, images, or materials provided by the Client that infringe on the intellectual property rights of any third party
• The Client's use of the delivered website in a manner that violates applicable law
• Any misrepresentation by the Client regarding their right to use materials provided to Forge Hut
• Changes made by the Client to their own hosting, domain, or website files that result in damage, data loss, or third-party claims
• The Client's failure to maintain adequate security of credentials and accounts under their control

In plain terms: if you give us content that turns out to be stolen, copyrighted, or illegal, or if you break your own site and someone else is affected, that liability is yours, not ours.

11. Warranty Disclaimer

Forge Hut builds websites with care and professionalism, but we do not guarantee specific business outcomes. To be clear:

• We do not guarantee that your website will generate a specific amount of traffic, leads, sales, or revenue
• We do not guarantee specific search engine rankings or placement in Google results
• We do not guarantee uninterrupted uptime, as hosting infrastructure is provided by third-party services beyond our direct control
• We do not guarantee the continued availability, pricing, or terms of any third-party service used in your project

All services are provided "as is" and "as available." To the maximum extent permitted by Kansas law, Forge Hut disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Third-Party Services

Your website may rely on services provided by third parties, including but not limited to hosting providers, domain registrars, content delivery networks, analytics platforms, and payment processors. Forge Hut is not responsible for the performance, availability, security, pricing changes, or policies of these third-party services. We will select reputable providers and configure them properly, but their uptime, terms, and fees are outside our control. Any cost increases from third-party providers that affect the Client's hosting or services will be passed through with notice.

13. Force Majeure

Neither party shall be liable for delays or failure to perform obligations under this agreement due to circumstances beyond their reasonable control. This includes but is not limited to natural disasters, severe weather, pandemics, government actions, internet outages, power failures, cyberattacks, or acts of war. If a force majeure event continues for more than 30 days, either party may terminate the agreement without penalty.

14. Limitation of Liability

To the maximum extent permitted by law, the total liability of The Forge Hut, LLC for any claims arising from services provided shall not exceed the total amount paid by the Client to Forge Hut in the twelve (12) months preceding the claim.

Forge Hut is not liable for indirect, incidental, special, or consequential damages, including but not limited to lost profits, lost data, or business interruption, regardless of the cause of action.

Forge Hut is not liable for any damages, losses, or downtime resulting from actions taken by the Client or third parties outside of Forge Hut's direct control, including but not limited to unauthorized changes to DNS, hosting configurations, website files, or account settings.

15. Cancellation and Termination

15.1 Cancellation by Client

The Client may cancel a project or maintenance agreement with 30 days written notice, subject to the following:

• If you cancel a project before completion, you are responsible for payment of all work completed to date. Any deposit paid is non-refundable.
• If your service agreement includes a minimum commitment period and you cancel before that period ends, an early termination fee may apply as defined in your agreement.
• If your project fee was discounted in connection with a maintenance commitment, a discount recovery fee may apply as described in Section 3.4.
• All outstanding balances, including late fees and any applicable termination or recovery fees, become due upon cancellation.

Forge Hut will deliver all completed work product to you upon final payment of all amounts owed.

15.2 Cancellation by Forge Hut

Forge Hut reserves the right to terminate services immediately if:

• The Client engages in illegal activity or requests content that violates applicable law
• The Client fails to make payment for more than 60 days
• The Client breaches any material term of the service agreement
• The Client engages in abusive, threatening, or harassing behavior toward Forge Hut or its staff

In the event Forge Hut terminates for cause, all outstanding balances become immediately due, and no refund of any previously paid fees will be issued.

15.3 Effect of Termination

Termination of any agreement does not release either party from obligations that accrued prior to termination, including payment obligations, confidentiality, indemnification, and limitation of liability. Forge Hut's right to retain work product until full payment (Section 6.2), pursue collection of outstanding balances, and seek damages for breach all survive termination.

16. Dispute Resolution

Both parties agree to attempt to resolve any disputes informally before pursuing legal action. If informal resolution fails, disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Shawnee County, Kansas. The prevailing party in any arbitration or legal action shall be entitled to recover reasonable attorney fees and costs.

17. Governing Law

These terms are governed by and construed in accordance with the laws of the State of Kansas. Any action or proceeding arising out of or relating to this agreement shall be brought exclusively in the state or federal courts located in Shawnee County, Kansas, and both parties consent to the jurisdiction of such courts.

18. Changes to These Terms

Forge Hut may update these terms from time to time. Changes will be posted on this page with an updated revision date. Active clients will be notified of material changes at least 30 days before they take effect. Continued use of our services after changes take effect constitutes acceptance of the updated terms. If you do not agree with updated terms, you may terminate your agreement subject to the cancellation provisions in Section 15.

19. Entire Agreement

These terms, together with any signed service agreement, proposal, or statement of work, constitute the entire agreement between the Client and Forge Hut. In the event of a conflict between these general terms and a signed service agreement, the service agreement shall control. No oral or written statements made outside of these documents shall be binding unless agreed to in writing by both parties.

20. Contact

Questions about these terms can be directed to:

The Forge Hut, LLC
Auburn, Kansas

Contact us here →